Last updated: 30 May 2026
These Terms of Service ("Terms") govern your use of the website at pylonai.com.au and any services provided by Pylon AI (ABN 37 695 897 360) ("Pylon AI", "we", "us", "our"). By using our website or engaging our services, you agree to these Terms.
Pylon AI provides AI automation consulting and implementation services including (but not limited to) CRM integration, voice AI agents, custom Claude agent deployments, systems audits, and ongoing optimisation. Specific scope, deliverables, and timelines are defined in a separate Statement of Work or proposal agreed between Pylon AI and the client.
Fees are specified in the relevant Statement of Work or proposal. Unless otherwise agreed in writing, invoices are payable within 14 days of issue. Late payment may incur interest at the rate prescribed by the Penalty Interest Rates Act 1983 (Qld).
Subject to full payment of all fees, the client owns the bespoke deliverables created specifically for them under a Statement of Work. Pylon AI retains ownership of all pre-existing intellectual property, methodologies, frameworks, prompts, agent architectures, and tools used in delivery, and grants the client a perpetual, non-exclusive licence to use them as part of the delivered solution.
Both parties agree to keep confidential all non-public information disclosed in the course of the engagement, including business operations, data, strategies, and technical details. NDAs are available on request prior to detailed discovery.
The client agrees to:
To the maximum extent permitted by law, Pylon AI's total liability arising out of or in connection with any engagement (whether in contract, tort, statute, or otherwise) is limited to the total fees paid by the client to Pylon AI under the relevant Statement of Work in the twelve months immediately preceding the claim.
Pylon AI is not liable for any indirect, consequential, special, or punitive damages, including loss of profit, revenue, business, or data. Nothing in these Terms excludes liability that cannot lawfully be excluded under the Australian Consumer Law.
Either party may terminate an engagement by written notice in accordance with the termination clause in the applicable Statement of Work. On termination, the client will pay for all services delivered up to the termination date.
These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.
Before commencing court proceedings, the parties will attempt in good faith to resolve any dispute through direct negotiation. If negotiation fails after 30 days, the parties will attempt mediation through the Queensland Law Society's mediation service before resorting to litigation.
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after a change constitutes acceptance of the updated Terms.
Questions about these Terms: contact@pylonai.com.au.